Overview
Researchers can delete photoduplication requests, including those with electronically delivered items, via the web interface. Staff can also delete items manually and use the Item Cleanup tool to delete items automatically. When photoduplication requests are deleted and items associated with requests are removed, the photoduplication status is changed from Item Delivered to Order Finished. If the item is needed later, staff can always reload the request for the researcher and return it to an Item Delivered status. Note that the transaction status of the request is not affected by the action of deleting or undeleting a photoduplication request.
The deleted request will remain visible in Outstanding Requests until the transaction status is changed to Request Finished. At that time, the request can be viewed under the Request History menu option. If sites have configured their pages to allow users to undelete items, users can undelete the request, changing the photoduplication status back from Order Finished to Item Delivered.
Deleting Requests from the Electronically Delivered Items Page
All photoduplication requests that have been moved to the Item Delivered status are visible on the Electronically Delivered Items page. The request can be for an electronically deliverable file format or a paper photocopy that has been mailed to the researcher.
To delete photoduplication requests from the Electronically Delivered Items page:
- Click the Electronically Delivered Items option from the Order History dropdown menu to view the Electronically Delivered Items grid.
- Click the Delete button for the transaction that you want to remove from the grid.
- The request remains visible in Outstanding Requests and automatically moves to the Request History page when the transaction status changes to Request Finished.
Deleting Requests using the Delete Item Link
Delivered photoduplication requests can also be deleted using the Delete Item menu link found on the request details page.
To delete photoduplication requests using the Delete Item link:
- Click the Outstanding Requests option from the Order History dropdown menu to view the Outstanding Requests grid.
- Click the Title of the transaction that you want to delete.
- Click the Delete Item link above the Transaction Information grid.
- The request remains visible in Outstanding Requests and automatically moves to the Request History page when the transaction status changes to Request Finished.