Reviewing and Resubmitting or Cloning Cancelled Requests

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Overview

Canceled requests are requests that have been canceled by user or staff. Canceled Requests can be resubmitted or cloned and resubmitted as new requests from the web interface. Canceled loan requests can also be cloned and submitted as photoduplication requests.

Reviewing Canceled Requests

To review canceled requests:

  1. Click the Canceled Requests link on the Requests menu.
  2. A list of all canceled loan and photoduplication requests will be shown.
  3. Select the one you want to review by clicking the Transaction Number.
  4. The request is displayed, showing Transaction Information along with Notes and the Tracking log.
Click Canceled Requests Link

 

Click Transaction Number

 

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Resubmitting Canceled Loan Requests

Canceled requests can be resubmitted by using the Resubmit Request command.

  1. Canceled loan requests reside under the Cancelled Requests link on the Requests Menu.
  2. Open the canceled loan request by clicking the Transaction Number in the Cancelled Requests grid.
  3. Click Resubmit Request.
  4. An edit request form opens. The item information is carried over from the canceled request.
  5. Make any changes necessary and click Submit Request.
  6. The Outstanding Requests screen opens.
  7. The resubmitted request displays with the same Transaction Number as the previously canceled request.

 

Click Transaction Number

 

Click Resubmit Request

 

Click Submit Request

 

Outstanding Request Displays

 

Resubmitting Canceled Photoduplication Requests

Canceled requests can be resubmitted by using the Resubmit Request command.

  1. Canceled photoduplication requests reside under the Cancelled Requests link on the Requests Menu.
  2. Open the canceled photoduplication request by clicking the Transaction Number in the Cancelled Requests grid.
  3. Click Resubmit Request.
  4. An edit request form opens. The item information is carried over from the canceled request.
  5. Make any changes necessary and click Submit Request.
  6. The Orders to Submit form appears.
  7. Click the checkbox for the Transaction Number you want to resubmit and click Submit Information.
  8. The Outstanding Requests screen opens.
  9. The resubmitted request displays with the same Transaction Number as the previously canceled request.

 

Click Transaction Number

 

Click Resubmit Request

 

Click Submit Request

 

Click Submit Information

 

Outstanding Request Displays

 

Cloning and Submitting Canceled Loan Requests

Canceled loan requests can be cloned and submitted as new requests by using the Clone Request command.

  1. Canceled loan requests reside under the Cancelled Requests link on the Requests Menu.
  2. Open the canceled loan request by clicking the Transaction Number in the Canceled Requests grid.
  3. Click Clone Request.
  4. A new request form opens. The item information is carried over from the canceled request.
  5. Make any changes necessary and click Submit Request.
  6. The Outstanding Requests screen opens.
  7. The cloned request displays with a new Transaction Number.

 

Click Transaction Number

 

Click Clone Request

 

Click Submit Request

 

Outstanding Request Displays

 

Cloning and Submitting Canceled Photoduplication Requests

Canceled photoduplication requests can be cloned and submitted as new requests by using the Clone Request command.

  1. Canceled photoduplication requests reside under the Canceled Requests link on the Requests Menu.
  2. Open the canceled photoduplication request by clicking the Transaction Number in the Canceled Requests grid.
  3. Click Clone Request.
  4. A new photoduplication request form opens. The item information is carried over from the canceled request.
  5. Make any changes necessary and click Submit Request.
  6. The Orders to Submit screen appears. Check the box next to the Transaction Number to select the request and click Submit Information.
  7. The new photoduplication request is submitted with a new Transaction Number and can be viewed in the Outstanding Requests grid.
Click Transaction Number

 

Click Clone Request

 

Click Submit Request

 

Click Submit Information

 

Outstanding Request Displays

 

Cloning and Submitting Canceled Loan Requests as Photoduplication Requests

Canceled loan requests can be cloned and submitted as new photoduplication requests by using the Clone Request to Copy command.

  1. Canceled loan requests reside under the Canceled Requests link on the Requests Menu.
  2. Open the canceled loan request by clicking the Transaction Number in the Canceled Requests grid.
  3. Click Clone Request to Copy.
  4. A new photoduplication request form opens. The item information is carried over from the canceled loan request.
  5. Make any changes necessary, such as selecting Format, Shipping and Service Level options, and click Submit Request.
  6. The Orders to Submit screen appears. Check the box next to the Transaction Number to select the request and click Submit Information.
  7. The new photoduplication request is submitted with a new Transaction Number and can be viewed in the Outstanding Requests grid.
Click Transaction Number

 

Click Clone Request To Copy

 

Click Submit Request

 

Outstanding Request Displays

 

Click Submit Information

 

 

 

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