| Product | ILLiad |
| Version | 9.0+ |
| Ticket Number | N/A |
| KB Permissions | Public |
Scope
Some users have been experiencing issues recently with authenticating into DOCLINE through ILLiad using their Google accounts. This issue is a result of a conflict with Google's authentication. If you're experiencing issues with using a Google account, there are several other supported login methods. To switch to one of the new log-in methods, see Switching to a Non-Google Authentication Provider. For a list of supported and unsupported log-in methods, see the details below:
Log-in Methods Available
When you log in to DOCLINE, the method you use determines the entity that verifies or authenticates your identity. There are a number of options displayed to users on the “NIH Sign In” portal* after they click the Log in to DOCLINE button (https://DOCLINE.gov).
Fully Supported Methods
If a method is fully supported, NLM tests it with releases and provides help on its use.
- Google: log in with your own Google account and password or your own Gmail account and password (email address) that matches the established DOCLINE username. This is the most used method. See NLM’s Google Best Practices for more information.
- Research Organization: log in with your own university or other workplace network credentials (email address) that matches the established DOCLINE username. The institution must be an NIH federated research partner and belong to Incommon.org (https://incommon.org/) to be listed.
- Federal Libraries: log in with your CAC or PIV card that matches the established DOCLINE username. NIH staff have the option to use internal network credentials (username and password).
Not Fully Supported Methods
If a method is not fully supported, NLM does not regularly test it or offer documentation, but it is known to work and is regularly used by some libraries. NLM cannot offer advice or support on configuring and maintaining the account or using it with DOCLINE.
- Login.gov (https://login.gov) is listed as a Research Organization option on the NIH Sign In portal.
See login.gov’s Help for more information.
Unsupported Methods
Unsupported methods may work but have not been tested, could have unpredictable results, and are not recommended. The unsupported options are Microsoft, Facebook, and PayPal.