Resolving CCC Credentials Error After Client is Left Idle

Print Friendly and PDF Follow

Product ILLiad
Version 9.1/9.2
Ticket N/A
KB Permissions Public


Users may encounter a CCC credentials error if the ILLiad Client is left idle for a period of time with the Process Copyright form open. This is due to a known bug that prevents ILLiad from properly reauthenticating the CCC credentials after the idle period. The error message displayed will vary depending on the version of the ILLiad:

  • ILLiad 9.1:


  • ILLiad 9.2:



To resolve this error:

  1. Close the Process Copyright form in the ILLiad Client.
  2. Reopen the Process Copyright form. The error message should no longer display.
  3. If you continue to encounter this error, close and reopen the ILLiad Client.
  4. If the error persists after restarting the ILLiad Client, please check that your CCC Marketplace credentials are set correctly in the CCCUsername and CCCPassword customization keys in the ILLiad Customization Manager.


If this article didn’t resolve your issue, please contact Atlas Support for assistance:

Contact Support