Brittany De Gail

Troubleshooting Connection Manager Errors Preventing Downloading and Updating Requests on an ILLiad Shared Server

1. ILLiad
2. Connection Manager

Product ILLiad Version All Ticket N/A KB Permissions Public  Summary of Issue New requests fail to successfully download from OCLC/WorldShare and existing requests are not updated. The ...

• Edited July 16, 2024 12:51
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Implementing 6.0 Web Page Release Changes

1. Aeon
2. Release Notes

Changes to the Aeon 6.0 default and feature-specific web pages are added periodically as point releases. To implement these changes, you can either: Download the 6.0 web pages and replace your ex...

• Edited July 03, 2024 20:29
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Document Delivery Reasons for Cancellation

1. ILLiad
2. Cancellations

The Reasons for Cancellation and Reasons for Not Found that are displayed in the ILLiad Client for Document Delivery requests can be changed in the DocDelNotFoundReasons table in the ILLiad Custom...

• Edited June 27, 2024 18:40
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Cancelling Document Delivery Requests

1. ILLiad
2. Cancellations

If at any point you determine that you are unable to supply the requested item for any reason, you may cancel the request. On the Document Delivery request form, click Cancel Request. The Reason ...

• Edited June 27, 2024 18:43
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Transforming Incoming Transaction Field Values Using the ApiRequestMapping Table

1. ILLiad
2. Web Platform

As of ILLiad Web Platform v9.2.3 and ILLiad Customization Manager v9.2.6, the ApiRequestMapping table in the ILLiad Customization Manager allows you to configure mappings that will transform the su...

• Edited August 12, 2024 16:24
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Troubleshooting Issues Configuring MFA for Staff Accounts After Web Client Installation

1. Aeon
2. Staff Web Client

Product Aeon Version 6.0 Ticket N/A KB Permissions Public In some cases, the Aeon installation scripts may set an incorrect value in the Staff Web Client's appsettings.json file during ...

• Edited May 24, 2024 17:30
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Modifying the Date Format of Web and Client Calendars

1. Aeon
2. Web Page Customizations

By default, Aeon formats dates in the Aeon Desktop Client, Aeon Web Client, and Aeon web pages in the US format of mm/dd/yyyy and formats time using a 12-hour clock. The desktop client and web page...

• Edited May 24, 2024 15:54
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Troubleshooting Docline Automatic Update Issues

1. ILLiad
2. Docline

Product ILLiad Version 9.2+ Ticket N/A KB Permissions Public Note: You must be on ILLiad v9.2 or higher to use the Docline Automatic Updater. If you have enabled the Docline Automatic...

• Edited May 20, 2024 18:18
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Aeon OPTION Tag

1. Aeon
2. Web DLL Tags

The OPTION tag is used to configure dropdown fields on your Aeon web forms that contain options typically corresponding to a group defined in the Aeon Customization Manager's CustomDropDown table. ...

• Edited April 29, 2024 18:50
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Using the Aeon API Log

1. Aeon
2. Troubleshooting

The Aeon API log is located by default at C:\Program Files (x86)\Aeon\Logs\ on your Aeon Server. The name of the log file varies depending on the major version of Aeon that is installed: Aeon 6.0:...

• Edited May 15, 2024 13:28
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