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Updating the Aeon Desktop Client

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Brittany De Gail
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Once your IT department has performed the Aeon server update, please follow the instructions below to update your Aeon Desktop Client application.

Note: This article contains installation information for the Aeon Desktop Client. The Aeon Web Client is installed and updated via the Aeon Server installation/update process.

Downloading the Aeon Desktop Client Installer    

If you haven't been supplied the installer file by your IT department, please contact an Atlas Systems' Customer Service Representative (support@atlas-sys.com or 1-800-567-7401 ext. #1) to obtain the download credentials. All installer files are password-protected.     

Send Email Request for Credentials

  1. Go to Aeon Downloads to download the Aeon Desktop Client Installer for the version of Aeon to which you are updating.
  2. Right-click on the downloaded zip file and extract the installer files to your Desktop. 

Selecting a Desktop Client Install Method  

The Aeon Desktop Client Installer features a process that allows users to install the desktop client application at the user-level without requiring the use of escalated admin privileges. This makes the desktop client accessible at the individual Windows user account level allowing the user to have the ability to update their own client application. When updating or installing the Aeon Desktop Client, users should make sure to select the instructions corresponding with the method of installation they select: a "per-user" installation or a "per-machine" installation.
Aeon will remember the choice of installation scope ("per-machine" or "per-user") and will default to that option on future updates. When installing "per-machine," Aeon will also remember the installation directory to use on future updates.

For instructions on performing a silent install via the command line, see Installing the Aeon Desktop Client.

Option 1: Per-User Desktop Client Install 

  • The recommended method for installation.
  • Require users to opt to "Install just for you" in the "Installation Scope" window of the Aeon Desktop Client Installer.
  • Allows each individual user on that machine to install the desktop client for themselves at the user level.
  • Will not require administrative-level privileges for the Aeon 5.1/5.2/6.0 update or future desktop client updates.
  • Saved, by default, in %USERPROFILE%\AppData\Local\Apps\Aeon\Client\.
  • Must be run for each user account that requires desktop client access, which may mean multiple installs per machine, if staff share workstations where Aeon is used.
  • Older, per-machine installations of the Aeon Desktop Client will need to be manually uninstalled either before or after the Aeon 5.1/5.2/6.0 per-user desktop client installation. Future updates to per-user clients will automatically update previously installed per-user client versions. 
  • Can be run with or without administrative privileges. We do not recommend running as an administrator. 

Option 2: Per-Machine Desktop Client Install

  • Allows all users on the machine to access the Aeon Desktop Client; requiring an update/install of the desktop client application only once on that machine.
  • Require users to opt to "Install for all users of this machine" in the "Installation Scope" window of the Aeon Desktop Client Installer.
  • Saved, by default, in C:\Program Files (x86)\Aeon.
  • Only need to run updates and installs one time to provide access for all users on a machine.
  • Will automatically overwrite previous, per-machine versions of the Aeon Desktop Client.
  • Must be run with administrative privileges. 
If updating to v5.1 from a previous version of Aeon, customized print templates will need to be moved to a new print template location that is based on the chosen installation method after the Desktop Client update is complete. For more information, see Changes to the Default Print Template Location After the Aeon 5.1 Update.

Running the Aeon Desktop Client Installer

Option 1 is the recommended option. Administrative privileges are NOT required to install the Aeon Desktop Client for Per-User updates.

Option 1: Installing the Aeon Desktop Client Per-User (for Individual Access)

Part A: Installing the Client

  1. Make sure you have logged out of Aeon.
  2. Remove the old installs for the previous desktop client application only if it was installed at the machine level (e.g., remove the installs for Aeon 5.2 when updating to Aeon 6.0 if the 5.2 client application was installed at the machine-level). Go to Windows\Control Panel\Uninstall a program, find and right-click on Aeon Client, and select Uninstall (Note: This step can be completed after installing the updated desktop client application, if preferred). If you do not see the uninstall option, you may have to instead click Change and proceed to uninstall the previous client application from the Aeon Client Setup Wizard window.
  3. If you have not done so already, right-click on the downloaded AeonClientSetup.zip file and extract the AeonClientInstaller.msi file to your Desktop.
  4. Double-click on AeonClientInstaller.msi to run the installer. 
  5. Run through the steps of the installer. In the "Installation Scope" window, make sure "Install just for you" is selected and click "Next."


    PerUser.png

  6. Navigate through the remaining steps of the install wizard. 
  7. When the installer has completed, select Finish.
  8. Delete the AeonClientInstaller.msi file when complete.
  9. You may now use the Aeon Desktop Client, but we strongly recommend you proceed with the next steps (Part B & Part C) and complete the switch from per-machine installation to per-user installation.

Part B: Setting the Location of the .DBC

The Atlas SQL Alias Manager may be set to run without prompting for administrative privileges, if the user uses the "Open" button to locate and resave a copy of the .dbc file to a directory that does not require administrative privileges and selects "Set Default (Current User)."

SQLAlias.png

Please note: Even if you install the Aeon Desktop Client at a per-user level, you may prefer to have a system administrator open the Atlas SQL Alias Manager, select the .dbc file, and click "Set Default (Local Machine)" to set the default connection options for all Aeon Desktop Client users on a machine.

Part C: Uninstalling Previous Versions of Aeon (If not completed in Part A)

Previous versions of the Aeon Desktop Client will not be uninstalled as part of a per-user desktop client install.

  1. Use Windows' Add or Remove Programs wizard to uninstall any previous versions of Aeon left on the machine if you did not complete this step before installing the new desktop client application in Part A.
Option 2: Installing the Aeon Desktop Client Per-Machine (for All Users on a Machine)
  1. Make sure all users have logged out of Aeon.
  2. Remove the old installs for the previous desktop client application only if it was installed at the user level (e.g., remove the installs for Aeon 5.2 when updating to Aeon 6.0 if the 5.2 client application was installed at the user level). Go to Windows\Control Panel\Uninstall a program, find and right-click on Aeon Client, and select Uninstall (Note: This step can be completed after installing the updated desktop client application, if preferred). If you do not see the uninstall option, you may have to instead click Change and proceed to uninstall the previous client application from the Aeon Client Setup Wizard window.
  3. If you have not done so already, right-click on the downloaded AeonClientSetup.zip file and extract the AeonClientInstaller.msi file to your Desktop.
  4. Double-click on AeonClientInstaller.msi to run the installer.
  5. Run through the steps of the installer. In the "Installation Scope" window, change the radio button selection from "Install just for you" to "Install for all users of this machine" and click "Next."


    PerMachine.png

  6. Navigate through the remaining steps in the install wizard. 
  7. When the installation has been completed, select Finish.
  8. Delete the AeonClientInstaller.msi file. 

Questions?

If this article didn’t resolve your issue, please contact Atlas Support for assistance:

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