Resolving File Upload Errors After the Aeon 5.2 Update

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Product Aeon
Version 5.2
Ticket N/A
KB Permissions Public


After updating to Aeon 5.2, users may see the following error when uploading files for photoduplication requests from the Process tab of the Request form in the Aeon Client:

"Upload Error": "An error occurred while uploading the file for request 
{request number}. Busy performing current action".

The Aeon Client logs will also show the following error:

Server fingerprint did not match expected fingerprint.
File transfer error 1030: Server's host key has been rejected by user.


To resolve this error:

  1. Open the Aeon Customization Manager
  2. Navigate to the FileServiceFingerprint customization key located under System | Electronic Delivery
  3. Clear the Key Value field completely so that the value of the key is blank:

    FileServiceFingerprint Key

  4. Click Save to save your changes
  5. Close the Aeon Customization Manager
  6. Restart the Aeon System Manager
  7. The FileServiceFingerprint key will be updated with a new value, resolving the file upload error in the Aeon Client


If this article didn’t resolve your issue, please contact Atlas Support for assistance:

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