| Product | Aeon |
| Version | 5.2 |
| Ticket | N/A |
| KB Permissions | Public |
Issue
After updating to Aeon 5.2, users may see the following error when uploading files for photoduplication requests from the Process tab of the Request form in the Aeon Client:
"Upload Error": "An error occurred while uploading the file for request
{request number}. Busy performing current action".
The Aeon Client logs will also show the following error:
Server fingerprint did not match expected fingerprint.
File transfer error 1030: Server's host key has been rejected by user.Resolution
To resolve this error:
- Open the Aeon Customization Manager
- Navigate to the FileServiceFingerprint customization key located under System | Electronic Delivery
-
Clear the Key Value field completely so that the value of the key is blank:
- Click Save to save your changes
- Close the Aeon Customization Manager
- Restart the Aeon System Manager
- The FileServiceFingerprint key will be updated with a new value, resolving the file upload error in the Aeon Client