
Heather Black
Activity overview
Latest activity by Heather Black-
Heather Black created a post, Connection Manager Error: Lending Update Error
We've recently had several people ask about Connection Manager errors for Lending article requests where the OCLC status is Supplied and the ILLiad status is Request Finished. These request appear ...
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Heather Black created a post, Help with Odyssey Conversion Failures
Recently, our support group has seen an uptick in issues where pdfs will fail conversion via Odyssey processing. Patrons see these documents as blank pages. The best work around we have for any PDF...
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Heather Black commented, Official commentHello Sylvie A patron can Clone a request at any point in the lifecycle of the request from Awaiting Request Processing to Request Finished. Cloning a request will create a new ILLiad request (i.e....
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Heather Black created a post, Adding Email and Fax Information to Constant Data for OCLC Requests
Currently (as of ILLiad 9.1.3), there is a bug with Constant Data applying the Email Address and Fax Number in the creation of a new OCLC request. Here is a workaround to solve this issue: In the C...
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Heather Black created an article, Home Delivery Options
ILLiad has several options to customize communication and workflow to enable the delivery of physical materials to a home or office address. The workflow we recommend is to enable the Loan Delivery...
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Heather Black created a post, Borrowing to Document Delivery
The challenges of the extended closures have increased the need for Document Delivery services to provide your materials to your patrons. ILLiad's Doc Del module is designed specifically for this p...
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Heather Black created a post, ILLiad Power Up: All Things Electronic Delivery
The recording for the ILLiad Power Up: All Things Electronic Delivery presentation on May 20, 2020 is now available: https://training.atlas-sys.com/Course/Details/4340 Here are the questions with a...
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Heather Black created a post, ILLiad Projects during Coronavirus Closures
On April 16 and 21, I presented 2 sessions on ideas for project that you might want to work on while your library is closed during the Coronavirus pandemic. These recordings are available in the li...
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Heather Black created a post, New OCLC Profile Groups Available in Response to COVID-19 Conditions
OCLC has created new GAC Profile Groups that allow borrowers to identify lenders that are able to supply items in spite of the circumstances surrounding the COVID-19 pandemic. They also identified ...
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Heather Black commented, Hi Beverlyn We'll get a support ticket going for you this morning.