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Difference Between Cloning and Resubmitting a Request

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Sylvie Larsen
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Can someone explain the differences between Clone Request and Resubmit Request under Actions on the ILLiad Web Pages? 

 

Thank you,

Sylvie 

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    Heather Black

    Hello Sylvie

    A patron can Clone a request at any point in the lifecycle of the request from Awaiting Request Processing to Request Finished. Cloning a request will create a new ILLiad request (i.e. new Transaction Number) with the same citation information from the original request. 

    The option to Resubmit a Request is only available when an request has been cancelled either by the patron or by ILL staff. Resubmission of a request will re-open the existing request, using the same Transaction Number. This process preserves the request history for the transaction.

    Let us know if you have more questions about these processes.

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