Rapid IP/DNS Change

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Product ILLiad
Version 9.0.x, 8.7.x, 8.6.x
Ticket N/A
KB Permissions Public


Rapid is transitioning from hosting their Rapid servers at Colorado State University to the Ex Libris Higher-Ed Cloud Platform. As a part of this server migration, RapidX is moving from using its numeric IP address ( to the use of its Domain Name System (odyssey.rapid.exlibrisgroup.com). This means all locations in ILLiad where the numeric IP address is mentioned will need to be changed to the new Domain Name System (DNS) prior to December 8th, 2019. For more information on the Rapid Server migration, contact Rapid Support.

On December 8th, there will be approximately 8 hours of downtime starting at 7:00 am MT for the RapidX server migration. RapidX currently has the DNS, odyssey.rapid.exlibrisgroup.com, pointing to the IP address, After the completion of the server maintenance, any requests sent to a LenderAddress record with the old numeric IP address will fail to send. 


Prior to the Server Update 

In preparation for the RapidX server migration, Atlas Systems has created a script that can be run on your database to query all the LenderAddresses and change each record with to odyssey.rapid.exlibrisgroup.com. The script will eliminate the work of having to manually change this field for each LenderAddress record in the database.  

Atlas Hosted Sites

  • Atlas Hosting Services will run the query to make the necessary changes to your Atlas hosted database prior to December 8th. Tentatively scheduled for Tuesday, Nov 26, 2019, at 10 AM Eastern.

OCLC Hosted Sites

  • OCLC Support will run the query to make the necessary changes to your OCLC hosted database prior to December 8th. Tentatively scheduled for Tuesday, Nov 26, 2019, at 10 AM Eastern.

Self-Hosted Sites

  • We recommend your SQL Server Administrator running a backup of your ILLiad database before executing this query to change data. The ideal time to perform this change is in conjunction with the OCLC and Atlas hosted server changes on Tuesday, November 26, 2019, at 10 AM eastern or as close as possible to that date and time. Your SQL Server Administrator should connect to your ILLiad database (usually ILLData) with an account that has update permissions and then run the following query:
IF EXISTS (SELECT * FROM sys.tables WHERE name = 'LenderAddressesALL')
UPDATE LenderAddressesALL SET OdysseyIP = 'odyssey.rapid.exlibrisgroup.com' WHERE OdysseyIP = ''
UPDATE LenderAddresses SET OdysseyIP = 'odyssey.rapid.exlibrisgroup.com' WHERE OdysseyIP = ''
The query will work for both shared server and single server sites. If the query doesn't find LenderAddressesAll, then it will search for LenderAddresses.

Post Server Update

After the script has been run against your database, no further action is required on your part. During the server migration, the Rapid web page will not be available and any requests sent via ILLiad during this time may prompt an error message. When the server migration is complete and RapidX services are back online, an update message will be sent out over the RapidX listserv. For any additional questions or concerns, please contact your ILLiad or Rapid service provider. 



If this article didn’t resolve your issue, please contact Atlas Support for assistance:

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