All Billing for Borrowing and Document Delivery is done through the Billing Manager. See ILLiad Billing Manager for instructions on billing your customers.
The Billing Manager was designed to invoice for routine borrowing transactions e.g. we bill all non-affiliate patrons $10 for article requests. If you need only to create one-off invoices for late fees or lost items, we recommend manually sending the invoice instead of enabling the Billing Manager. Billing information can be recorded a note field of the ILLiad Request Form. For example, if you only send one invoice every two months for lost items, the Billing Manager is not an ideal solution for your workflow.
There are several changes that need to be made to enable billing in Borrowing. Toggling the BillingActive in the Customization Manager should be the last thing you do when enabling and disabling billing functions. Once the toggle is switched every user record will require new values, changes to the default accounts table, changes to the shipping fees table, web page change, etc. We recommend having these changes implemented and tested prior to setting the BillingActive toggle.
When Billing is Enabled
ILLiad Billing for Borrowing requires all users to set up accounts to which transactions are billed. It also allows you to set up default billing amounts and will let you notate billing charges during the check-in process. These processes create several Billing tables in the database, to which you can link to generate invoices or send them to another system for processing. Billing is highly customized for many sites. This is a general reference guide for Billing. Your site may operate differently.
When Billing is Inactive
If Billing is turned off, the Billing icon on the Request Form ribbon and the Billing Account field will be greyed out and inactive and the Add Billing Charges Form will not appear.
Changes to the Web User Interface
When Billing has been enabled, several changes are made to the default web pages your users will see.
Billing Account Configuration
Indicates if the user should be shown the accounts page after registration if a default billing account is added for the user.
Edit Account Information
From the ILLiad Main Menu Web Page, users can edit account information via the Change Accounts button under the Tools menu.
Changes to the ILLiad Client
When Billing has been enabled, several changes are made to the ILLiad Client that the ILL Staff will see.
Initial Borrowing Processing
When Borrowing billing is active, billing account information is required for all new requests. If account information is not present, the request cannot be processed, even if the Billing Category is Exempt.
To manually add Account information, click the menu arrow on the Billing Accounts field of the transaction, and select the account associated with that User.
If an option is not available, you will need to add an account to the User record.
Differences on the Check In from Lending Library Screen
Billing information is attached to the transaction record when the check-in process is completed. When an item is searched and selected on the Check In from Lending Library Screen, the default billing amount is selected for the request type and appears on the Add Billing Charges Form. You can make changes to the amounts and quantities charged at this point. Click the Recalculate button to recalculate the amounts. Once you have the Total charge correct, click the Charge button. This will store the billing information in the database for later processing.
Viewing an ILLiad User's Billing Accounts
When Billing is enabled for Borrowing, the User Form will display with an added Account Information section included in the tabs. Here, you can view the accounts that a user has set up. You can see accounts marked as inactive as well as mark inactive accounts as active. ILLiad assigns an InternalNo (Internal Number) to each account that is created; this number, while is not visible or needed by ILL Staff, is used in background billing processes.