Odyssey Troubleshooting

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Odyssey will attempt to send the electronic article to the borrowing institution as many times as you wish. This variable is governed by the OdysseyMaxSendTries key in the Customization table.

Odyssey will attempt to send the electronic article to the borrowing institution as often as you wish. The time interval between attempts is governed by the OdysseySendInterval key in the Customization table. This key is measured in seconds. In an example where OdysseyMaxSendTries is set to 5 and OdysseySendInterval is set to 600, Odyssey will attempt to send the article to the borrowing institution's ILLiad server every 600 seconds (10 minutes) for a total of 5 times.

If Odyssey Sending Fails

If Odyssey makes the last designated attempt to send an article and is still unsuccessful, the transaction will display as an Odyssey Error. The Items Need Attention button will display in the System group of the Main page and an entry will be created in the Odyssey Manager Log. You can attempt to resend the article or contact the borrowing institution.

Resend the Article

To re-send the article you may do so. Open the transaction record from the Lending Request group or by searching for it. From the Lending Processing ribbon of the Request form, choose Resend Request. The system will attempt to resend the article according to the same parameters as before.

 

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