Odyssey Troubleshooting

Follow

Odyssey will attempt to send the electronic article to the borrowing institution as many times as you wish. This variable is governed by the OdysseyMaxSendTries key in the Customization table.

Odyssey will attempt to send the electronic article to the borrowing institution as often as you wish. The time interval between attempts is governed by the OdysseySendInterval key in the Customization table. This key is measured in seconds. In an example where OdysseyMaxSendTries is set to 5 and OdysseySendInterval is set to 600, Odyssey will attempt to send the article to the borrowing institution's ILLiad server every 600 seconds (10 minutes) for a total of 5 times.

If Odyssey Sending Fails

If Odyssey makes the last designated attempt to send an article and is still unsuccessful, the transaction will display as an Odyssey Error. The Items Need Attention button will display in the System group of the Main page and an entry will be created in the Odyssey Manager Log. You can attempt to resend the article or contact the borrowing institution.

Resend the Article

Before you can resend an article, open the transaction record from the Lending Request group or by searching for it. On the Odyssey tab, click Enable Odyssey. Then select the Lending Processing tab of the Request Form and click Resend RequestThe system will attempt to resend the article according to the same parameters as before.

Enabling/Disabling Odyssey

Disabling Odyssey is used for instances where the TN was failing over Odyssey or the borrowing library wasn't receiving the first PDF over Odyssey for some reason, and you want to (just for disable Odyssey so that your resend will go out over Article Exchange instead. Enabling Odyssey is used when you want to attempt to resend the article over Odyssey and it was previously disabled. 

DisableOdyssey.png

If the button is Red and says 'Disable Odyssey' then a resend on that TN WILL go out over Odyssey, because Odyssey is already enabled for this TN. 

If the button is Green and says 'Enable Odyssey', then a resend on this TN will NOT to out over Odyssey, because Odyssey is already disabled for this TN.

Questions?

If this article didn’t resolve your issue, please take a moment and answer a few questions to help improve our documentation:

Feedback