Heather Black
Posts
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Personalized Routing for Reserves Liaison Staff
Recently, a Concierge customer came to me with this workflow issue: Each staff member is assigned a list of instructors to serve as liaison. Would it be possible to route incoming reserve requests...
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Customize your Call Slips for Different Uses
If you think back to the tasks completed as part of your Aeon Implementation, you may recall that we helped you customize the Aeon Call Slip to the meet the needs of your paging staff. But do you h...
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Aeon Symposium Registration Now Open
The 2018 Aeon Symposium will be held Sunday, May 20 through Tuesday, May 22, 2018 at The Claremont Colleges in California. This event is open to all—whether you’re currently live with Aeon, in the ...
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Borrowing Conditionals & Unfilled Processing & the Request that Won't Die
We often get support requests for "zombie" requests that keep coming back to the Awaiting Unfilled Processing queue. This is a situation that may have caused that problem. Potential Issue #1 The co...
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Aeon Quick Tip--Routing Rules Description
Routing rules are a powerful customization tool that are employed in order to configure processing workflows to suit your local needs. Those who are familiar with the details of how routing rules w...
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Yikes! All our copyright tracking is gone!
You returned from you holiday break refreshed, revitalized and resolved not to let work stress you out. But first thing, you open the copyright clearance queue and your stomach drops when you see t...
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Quick Tip: Ctrl + F on Grid View
On any grid/list view window, you can add a mini-search box that allows you to search among the requests in that status. Hold the Control key and the F key at that same time and a search box will ...
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Monitoring Uncirculated Items
Have you ever found a request flagged as overdue only to discover that the patron hasn't checked it out yet? It's a sad reality that patrons sometimes do not pick up the materials that we have work...
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Using Doc Del to Better Serve your Patrons
How many of you get borrowing requests for items that you own? Oh look--everyone has their hand up. So take heart you are not alone, but what's the best way to handle these requests? Many times th...
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Whoops! I meant Mark Found Scan Now!
So you may have noticed how close geographically and how closely named the Mark Found and Mark Found Scan Now buttons are in the Client—What if you should accident click Mark Found instead of Mark ...