Aeon Quick Tip--Routing Rules Description
Routing rules are a powerful customization tool that are employed in order to configure processing workflows to suit your local needs. Those who are familiar with the details of how routing rules work will be able to decipher the way a routing rule is working from the rule components and matchstring. However, we encourage you to write a brief description that explains how the rule is working and which requests are affected by it.
Additionally, we recommend adding the initials of the staff member who added the rule and the date the rule was enabled in the description. This information is not automatically recorded in the Customization Manager as it is when other keys are changed. This information will allow someone without technical skill to understand what routing happens automatically and give you a point of reference for when changes have been enabled and who made those changes. This is particularly helpful in multi-site configurations when more than one location may be affected by a routing rule.