Borrowing Conditionals & Unfilled Processing & the Request that Won't Die

We often get support requests for "zombie" requests that keep coming back to the Awaiting Unfilled Processing queue. This is a situation that may have caused that problem.

Potential Issue #1

The conditional is sent by the last lender and you route the request to Awaiting Unfilled Processing and re-request without responding to the Conditional message.

• You must respond to the Conditional in order for ILLiad to process the re-submission correctly. When you deny the Conditional, the request will automatically update to Awaiting Unfilled Processing and you can now re-request the material successfully.

Potential Issue #2

If the conditional is sent by the last lender and you deny the conditions, the ILLiad request immediately updates to Awaiting Unfilled Processing.With the request still open, you have the ability to create a new OCLC request for another try with new lenders. However, if you create a new request at this point the original OCLC request will not be deleted. You need to open the request from the Awaiting Unfilled Processing queue in order for the system to automatically delete the previous OCLC request.

If you don't re-open the ILLiad request from Awaiting Unfilled Processing, the ILLiad request will then be linked to 2 active OCLC requests-- one that is in process and one that is unfilled. ILLiad requests in this scenario will be repeatedly updated to Awaiting Unfilled Processing by the Connection Manager until the original OCLC request ages off the system.

• To avoid these problem, close the request after responding to the condition and then open the request from the Awaiting Unfilled Processing queue.

If you have processed the Unfilled request correctly, you will see this message (below) in the status of the request: Request Resubmitted for Processing.

When you see this message (below), you should respond No, then back up and make sure that you have opened the ILLiad request from the Awaiting Unfilled Processing queue before creating a new OCLC request.