How to prevent Atlas-Hosted emails from getting blocked by a campus email server

Follow
Product ILLiad, Ares, and Aeon
Version Any
Ticket 14676

 

Question

What is the IP address a campus email server needs to whitelist in order for Atlas-Hosted servers to be able to send emails to their patrons?

Answer

Emails sent via Atlas-Hosted servers originate from 149.72.146.149.  No other organization using SendGrid will send through this address.  Only emails from Atlas products will come from 149.72.146.149.  We've used this address since March 2019.

 

Questions?

If this article didn’t resolve your issue, please take a moment and answer a few questions to help improve our documentation:

Feedback