Email Routing

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Email routing is a tool that allows you to use email templates in ILLiad to standardize communications between ILL staff and ILLiad users while simultaneously routing items to the appropriate status. The email templates used in item email routing are the email templates created under the Notification Templates tab in the ILLiad Customization Manager. Email routing is configured using the EmailRouting table located in the System | Email section in the ILLiad Customization Manager. 

You can create an unlimited number of custom email routing templates and rules to meet whatever your institution's needs may be. Once created, these options are accessible using the Send E-mail button on the Request form.

 

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