Note: Request processing functionality is currently only supported in the Aeon Desktop Client and cannot be performed from the Aeon Web Client.
To cancel a photoduplication request in the Aeon Desktop Client:
- Click Cancel on the Process ribbon of the Aeon request form.
- A warning prompt will ask if you would like to continue to cancel the order. Selecting No will abort the cancellation process. Selecting Yes will cancel the Order and send a notification to the patron that the order has been cancelled.
- Select the Edit Email button before clicking the Cancel option to edit the email before sending.
- Deselect the Send Email button to prevent the notification from going to the patron.
- The photoduplication status is updated to Order Cancelled by Staff and the request status will remain the same.