In order for SMS/Text notifications to send successfully:
- You must have a server addon that can handle the delivery of SMS notifications. You can create your own server addon or use the Twilio Addon created by Atlas. In order to use the Twilio Notification addon, you must have a subscription with Twilio (https://www.twilio.com/).
- You must have SMS templates set up.
- The user receiving the message must have a mobile number in the Mobile Phone field on their User record.
- The user must have the notifications checked in the SMS notifications section on their User record.