All new staff users are assigned a default Aeon password when their account is created and permissions are established in the Staff Manager. Staff passwords for the currently logged-in user can be changed in the Aeon Staff Manager or Aeon Desktop Client by using the Change Password button in the Main Menu. The password for any staff account can also be changed in the Staff Manager by an Aeon administrator using the Reset Password button.
Changing the Password for the Currently Logged-In User
The staff user must be logged into the Aeon Desktop Client or Aeon Staff Manager to change their own password. The new password is saved to the database and allows the staff user to log into the Aeon Desktop Client, Aeon Web Client, Aeon Customization Manager, and Aeon Staff Manager, provided they have the necessary access permissions. To change the password for the currently logged-in user within the Aeon Desktop Client or Aeon Staff Manager:
- Click on the Main Menu icon (
) at the top left corner of the screen.
- Click on the Change Password button to open the Change Password form.
- Enter the new password in the New Password and Confirm Password fields and click OK.
- The password has been changed.
The password you use to log into the Aeon Desktop Client, Web Client, Customization Manager, etc. may be different from your password to log into the Aeon web interface.
Manually Resetting a Staff User's Password
You can reset the password for any staff account from within the Aeon Staff Manager:
- Open the Aeon Staff Manager.
- Click on the user for whom you would like to reset the password in the grid on the Users tab.
- Click Reset Password on the Home ribbon. The Change Password confirmation form appears.
- Enter the new password in the New Password and Confirm Password fields
- Optionally, check the Force Reset on Login checkbox. When checked, this will prompt the user to reset their password upon attempting to log in.
- Click OK to save the new password.
Resetting a Staff Account After Exceeding Failed Login Attempts
Administrators can unlock a staff account that has been locked by exceeding the default number of failed login attempts set in the StaffLoginAttemptsBeforeLock customization key by unchecking the Account is Locked checkbox in the User Details for the account in the Aeon Staff Manager: