Marilyn Rackley
Comments
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We would really like to have a tab that would display "matching requests" either for any request or just for requests that our outstanding (where outstanding would defined in the same way it is for...
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Our patrons do use both Request Copy and Clone to Copy. Staff often instruct patrons in the reading room to use the Request Copy option to make photoduplication requests. We have never changed the ...
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I received additional feedback from some of our users who were not able to attend the webinar and they re-iterated support for some of the ideas above, namely: having a button on the web form to q...
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Hi Jenny, Thanks for sharing your experiences. We have a lot of similar issues at the Harvard Library - patrons just don't always know what to expect after they submit a request. When we conducted ...
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At Harvard, we do the same thing that Matt described. We have a lot of staff use queues for reference, technical services, conservation, etc.
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I'm not sure how widespread the issue is here at Harvard, but I did receive a report earlier this week that a researcher did not get a transaction cancellation email. Unfortunately, she came to the...
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I think we at Harvard find value in it too, but our users are sometimes confused by it as well. We have a few specific suggestions for improving the Keep in Review page: There is not enough explan...
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We clear users only when they come to a library to use materials. We don't use clearance information for reporting because we rely on the users' transaction histories and their reading room histor...