Troubleshooting Printing

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Mail Merge Errors

In the Aeon client, if you attempt to print a callslip or other document you may see the following error message:

"The OpenDataSource method or property is not available because this command is not available for reading."

To resolve this error:

  1. Open a blank document in Microsoft Word.
  2. Click on the File tab and choose Options at the bottom of the menu.
  3. When the Options window opens, navigate to the bottom section and uncheck the box for Open email attachments and other uneditable files in reading view.
  4. Close the Options menu and exit Microsoft Word.

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