Troubleshooting Printing

This article overviews how to resolve several common printing errors and provides steps for performing additional troubleshooting if needed.

Resolving Mail Merge Errors | Enabling Legacy Mail Merge Functionality

Resolving Mail Merge Errors

Potential Error #1

In the Aeon Desktop Client, if you attempt to print a callslip or other document you may see the following error message:

To resolve this error:

1. Open a blank document in Microsoft Word.
2. Click on the File tab and choose Options at the bottom of the menu.
3. When the Options window opens, navigate to the bottom section and uncheck the box for Open email attachments and other uneditable files in reading view.
4. Close the Options menu and exit Microsoft Word.

Potential Error #2

After updating to Microsoft Word version 2211 or above, attempting to print from the Aeon Desktop Client triggers the following error message:

To resolve this error:

Aeon Desktop Client v5.0.5/5.1.9 introduced a new default mail merge method to resolve the printing error caused by the Microsoft Word update. Please update your Aeon Desktop Client to v5.0.x/5.1.x to implement the new mail merge method and resolve this error.

Enabling Legacy Mail Merge Functionality

After updating to Aeon Desktop Client v5.0.5/5.1.9, the new default mail merge method will be enabled by default. The legacy mail merge method can be re-enabled via the Aeon Desktop Client Options form for troubleshooting purposes if new printing errors are encountered after updating:

1. Click on the Main Menu Icon() at the top of the Aeon Desktop Client window

2. Click the Options button:

   

3. The Aeon Options window opens

4. Under Print Settings, check the Use Legacy Mail Merge option:

   

5. Click OK to close the Options form
6. Re-attempt to print your document(s) from the Aeon Desktop Client
7. If printing errors are still not resolved, contact support@atlas-sys.com