ILLiad moves requests through statuses and all items in a status appear in a queue on the ILLiad dashboard. Double-clicking a queue name will open a grid view list of all the items in that status. Custom statuses can also be created.
Default Borrowing Statuses
- Awaiting Copyright Clearance
- Awaiting Doc Provider Processing
- Awaiting Request Processing
- Awaiting ALA Request Processing
- Request Sent
- Received Partial/Incorrect Item
- Awaiting Odyssey Processing
- Awaiting Post Receipt Processing
- In Transit to Pickup Location
- Awaiting Customer Contact
- Customer Notified via E-mail
- Awaiting Return Label Printing
- Checked Out to Customer
- Delivered to Web
- In Return Address Print Queue
- Cancelled by ILL Staff
- Cancelled by Customer
- Request Finished
Default Lending Statuses
- Awaiting Lending Request Processing
- Awaiting Rush Request Processing
- Awaiting Conditional Request Processing
- Awaiting Stacks Searching
- In Stacks Searching
- Awaiting Lending Scanning
- Awaiting Shipping Label Printing
- In Shipping Label Queue
- Item Shipped
- Request Conditionalized
- Cancelled by ILL Staff
- Request Finished
- Awaiting Secondary Label Printing
Default Doc Del Statuses
- Awaiting Document Delivery Processing
- Awaiting DD Stacks Searching
- In Document Delivery Print Queue
- In DD Stacks Searching
- Awaiting Doc Del Scanning
- In Transit to Pickup Location
- Awaiting Doc Del Customer Contact
- Delivered to Web
- Cancelled by ILL Staff
- Request Finished
Requests in the following statuses will be editable by patrons on the ILLiad web interface:
- Awaiting Request Processing
- Submitted by Customer
- Awaiting Doc Provider Processing
- Awaiting Document Delivery Processing
- Awaiting Copyright Clearance
- Awaiting Lending Request Processing
- Submitted via Lending Web
To help prevent multiple staff users from processing a request at the same time, a request is moved into the Request In Processing status when it is opened from a Request Processing Queue. This status change will keep that request from displaying in the queue list and being readily available for processing from that list.
A Request Queue is considered to be the following:
- Any custom queue
- Awaiting Ala Request Processing
- Awaiting Request Processing
- Awaiting Document Delivery Processing
- Awaiting Lending Request Processing
- Awaiting Conditional Request Processing
- Awaiting Renewal Request Processing
There is nothing to prevent another ILLiad staff member from finding that request another way–such as searching for the request and opening it from the search results--or if they had already had the request list open and the form was not refreshed, and from opening that request.