Managing Appointments in the Client

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This article provides an overview of the different controls and options for managing appointments and reading room calendars in the Aeon Client.

Note: If you had been using a custom staff template prior to updating to v5.1, you will need to edit your template to manually add the Appointments group tab to the Home form of the Client and the appointment fields to the relevant forms after updating to v5.1 of Aeon. 

Appointments Tab | The Appointment Form | Rescheduling an Appointment | Associating Requests with Appointments | Managing Appointments from the User Information Form

Appointments Tab

The Appointments tab is located on the Home form of the Aeon Client. This tab provides an overview of all scheduled appointments and some tools for managing them. 

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Reading Room Tabs

A separate sub-tab is added to the Appointments tab for each reading room defined in the Aeon Customization Manager's Appointment Scheduling tab for your site. Each reading room tab within the Client contains a calendar listing the appointments associated with that reading room. These tabs can be re-ordered by dragging and dropping, and the Client will remember both the tab order and the most recently selected tab between sessions.

Double-clicking on an appointment in the reading room calendar will open the Appointment form, where you can view the complete appointment details and edit or cancel the appointment. Appointments can also be moved, extended, or shortened directly within the calendar by dragging and dropping. 

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Closures and Reduced Availability

Full and partial closures are displayed on the Reading Room tabs by shading the relevant time periods. A full closure wherein no appointments can be scheduled is represented by dark shading on the calendar. A partial closure wherein the number of available appointments is reduced is represented by light shading, as well as text indicating "Reduced Availability" and the number of seats unavailable during that time. Closures are displayed slightly differently depending on the view option selected:

  • On Day and Timeline views, each 15-minute time cell is shown as either open (no shading), closed (dark shading), or partially closed (light shading).
  • On Week and Month view, a day will only be shown as closed if it is fully closed for the entire day. Partial closures and reduced availability will not display.

Calendar Ribbon

When the Appointments tab is selected, a new Calendar section will be added to the ribbon. The Calendar ribbon houses groups of options for managing the selected reading room calendar.

Calendar_Ribbon.png

Appointment Group Create a new appointment for the selected reading room with the New Appointment (Ctrl+N) button.
Navigate Group

Navigate Backward or Forward through the displayed calendar according to the currently selected view. For example, while in Day view, the Backward and Forward buttons will navigate to the previous and following day, respectively. Go to Today will change the date displayed in the current view to the current date. 

Zoom In (Ctrl-Add) and Zoom Out (Ctrl-Subtract) can be used to scale the view up and down for either a more detailed or broader view of the selected area on the calendar.

Arrange Group

Switch the calendar display between the available Day, Week, Month, Timeline, and Agenda views.

The time increments used in the Day and Timeline views are controlled by the value in the Appointment Time Increment field of the selected reading room's settings in the Customization Manager.
Layout Group Alter the display of a specific view with the following options:
  • Compress Weekend (Month view): Compress Saturday and Sunday into a single column.
  • Working Hours (Day view): Show only the reading room's open hours as defined in the reading room's Customization Manager settings.
  • Cell Auto Height (Timeline view): Enable a time cell to automatically adjust its size to accommodate the appointments it contains. 
  • Snap to Cells (Timeline and Day view): Specify a snapping mode for displaying appointments within time cells.
Print Group

Print the active calendar in Day, Week, or Month view based on which view is currently selected. If either the Agenda or Timeline view is selected, the calendar will be printed in Day view.

Calendar printing is not customizable beyond the default options.

The Appointment Form

The Appointment form is used to create, edit, or cancel appointments. This form can be accessed while in the Appointments tab by double-clicking on an existing appointment or open space in the calendar, or by clicking New Appointment in the Calendar ribbon. The Appointment form contains its own Appointment ribbon containing options for managing the selected appointment.

Appointment Ribbon 

When the Appointment form is opened, an Appointment section will be added to the ribbon. The Appointment ribbon houses groups of options for managing the selected appointment.

Appointment_Ribbon.png

Appointment Group Save or cancel any changes made to the appointment.
User Group Open the User Information form for the user associated with the appointment.
Cancellation Group

Contains options for canceling the appointment. Clicking Cancel will cancel the appointment along with the following additional options:

  • If the Cancel Requests button is enabled, then all requests associated with the appointment will also be canceled. 

    If appointments are required in the selected reading room for the appointment, then this option cannot be disabled and all requests associated with the appointment will be cancelled when the appointment is cancelled.

After clicking Cancel, a Confirm Cancellation window will display with some additional options:

  • If the Send Email option is checked, the Appointment Cancelled email template will be sent to notify the user that the appointment is canceled. 
  • If the Edit Email option is checked, the Appointment Cancelled email template will open before sending and allow for staff to make changes to the email. 

Confirm.png

Requests Group

Contains options for creating new requests associated with the appointment.

  • Clicking the top half of the New Request button will open a blank request form with the "Appointment" field prepopulated with the appointment information.
  • Clicking the bottom half of the New Request button will display a list of the user's proxies if the "Available to Proxies?" option is checked. Clicking on a proxy's name will open a blank request form for that proxy with the "Request For" field prepopulated with the researcher's information and the "Appointment" field prepopulated with the appointment information.
Email Group

Contains options for sending emails to the user associated with the appointment. Emails sent from the Appointment form are recorded in the user's email history.

  • Clicking the top half of the New Email button opens a blank email form with the "To" field prepopulated with the user's email address.
  • Clicking the bottom half of the New Email button will display a dropdown list containing all email templates of the Appointment type. Clicking on a template name will open the email form with the template preloaded for editing. 

Appointment Form Fields

The Appointment form contains the following fields:

Username

The username of the user associated with the appointment. The value of this field can be typed in manually or selected from a dropdown list. The droplist list will refine its results based on the text typed into this field.

An appointment's assigned user cannot be changed after the appointment is created.
Name The name of the user associated with the appointment. This field fills in automatically according to the selection in the Username field.
Appointment Name An optional field containing a descriptive name for the appointment. This field can be used by patrons to help them identify and keep track of their appointments, e.g. an appointment for history research might be named "Appointment for History Research." This name will also display if the user chooses to download and import the iCalendar file for the appointment into a calendar application.
Reading Room The reading room in which the appointment is scheduled. The value of this field can be typed in manually or selected from a dropdown list. The droplist list will refine its results based on the text typed into this field.
Start/End Date

The starting/ending date and time for the appointment. These values can be typed in manually or selected from the calendar dropdown:

Calendar_Dropdown.png

When using the dropdown, click OK to save your selections. Clear will delete the existing contents of the field. Cancel will discard any changes and keep the original value contained in the field before editing.

The up and down arrows next to the time can be used to incrementally change the selected value in the time field. For example, clicking on the hour in the time field will then allow you to use the arrows to adjust the value of the hour up or down by one.

The Start and End Dates entered must begin and end on the same calendar date. If you would like to create an appointment for a patron on multiple dates, you must create a separate appointment for each individual date.
Available to Proxies? If checked, any proxies of the user associated with the appointment will be able to submit requests for that appointment through the web request form.
Transactions A grid displaying all requests associated with the appointment. Requests cannot be added or removed from an appointment directly through the Appointment form. However, double-clicking on a request in this grid will open the request form where you can then change or remove the associated appointment for that request.
Adjusting the start date/time will automatically update the end date/time according to the appointment length. For example, if an appointment has a start time of 8:30 am and an end time of 9:30 am, the appointment length is one hour. Adjusting the start time to 9:30 am would then automatically adjust the end time to 10:30 am. The date of the end time will also be updated according to any changes to the date in the start time.

Rescheduling an Appointment

Rescheduling an appointment by either adjusting the Start/End Date or Reading Room fields in the Appointment form or by using the cursor to drag and drop or adjust the size of an appointment directly on the reading room calendar will open a Confirm Rescheduling window with some additional options:

  • If the Send Email option is checked, the Appointment Rescheduled email template will be sent to notify the user that the appointment is canceled. 
  • If the Edit Email option is checked, the Appointment Rescheduled email template will open before sending and allow for staff to make changes to the email. 

Confirm2.png

Validation Exceptions

When creating or editing an appointment in the Aeon Client, validation will only apply to ensure that a user is assigned to the appointment and that the end date is later than the start date. However, a single appointment should not be created to span multiple dates, i.e., the start date and end date should be entered for the same calendar date.

Other settings configured for the reading room in the Customization Manager, such as the room's Open Hours and Maximum Appointment Length, will not apply when managing appointments in the Client. This allows for staff to make exceptions to the regular policies when necessary. It is recommended to make sure all staff members are aware of the reading room's policies before creating or editing appointments in the Client.


Associating Requests with Appointments

Managing a Single Request from the Request Form

An Appointment field has been added to the Request form in order to control the appointment associated with a request.

Appointment_Control.png

  • Clicking on the dropdown arrow (Arrow_button.png) next to this field will display a grid listing the associated user's existing appointments that can be added to the request. If the request is for a researcher, the researcher's appointments that are marked as available to proxies will also display in the grid. Double-clicking or pressing the Enter key after selecting an appointment in this grid will change the appointment associated with the request to the selected appointment.
  • Clicking on the ellipsis button (Dotted_button.png) next to this field will open a menu with the following options:

    • New: Create a new appointment for the request. This option will open the Appointment form with the user information prepopulated. If the request is for a researcher, the researcher's information will be prepopulated and the "Available to Proxies?" option will be checked. The newly created appointment will be automatically associated with the request once the Appointment form is saved and closed. 

      If the "Available to Proxies?" button is unchecked while creating an appointment for a researcher, then the appointment will be created under the researcher's username, but will not be associated with the request when the Appointment form is saved and closed.
    • Edit: Edit the existing appointment associated with the request. This option will open the Appointment form for the currently associated appointment. Changes to the appointment will be reflected on the Request form when the Appointment form is saved and closed.

    • Clear: Clear the currently associated appointment for the request.

      Request_form_control.png

Important Notes

  • Appointments cannot be associated with requests that are for an activity.
  • If a request is cancelled, the associated appointment will be cleared from that request.
  • If your instance of Aeon has multiple sites configured, the associated appointment must be manually cleared from a request before that request can be routed to a site that is not associated with the reading room for the appointment. You can assign sites to a reading room in the Customization Manager.
  • If the existing appointment on a request is for a researcher and the value in the Request For field is changed from that researcher to an activity, another researcher, or cleared of its value, then the associated appointment will also be removed from the request.

Request Routing Behavior

Requests created in the Client (either directly or from a file) are routed to Awaiting Future Request Processing if the dates of their associated appointments are not within the Minimum Lead Days of their reading room. Once the appointment date is within that Minimum Lead Days value, the System Manager will route the requests to Awaiting Request Processing.

Batch Appointment Association Controls in the Request List

Associating an Appointment with Multiple Requests

An appointment can be associated with multiple requests in batch from a queue:

  1. Select all of the requests you want to associate with the appointment together within the queue.

    The selected requests must be for the same Username or ResearcherUsername (e.g., when assigning requests made by a researcher's various proxies to an appointment for that researcher) and cannot be associated with an activity.
  2. Click the Appointment button on the Process ribbon to bring up a list of the appointments that can be associated with those requests.
  3. Select an appointment from the grid, then double-click or press the Enter key to change the appointment associated with the requests to that appointment.
  4. A Confirm Appointment window will appear asking you to confirm your selection. Click Yes to confirm your decision, or No to cancel.
  5. If confirmed, the requests will now be associated with the selected appointment.

Removing Appointments from Multiple Requests

An appointment can be cleared from multiple requests in batch by first selecting all of the requests together within a queue, then clicking the Remove Appointment button on the Process ribbon.

Associating requests with an activity or changing the associated researcher will clear the appointment association from those requests. 

Request_List.png


Managing Appointments from the User Information Form

Appointments Tab

An Appointments tab is located on the User Information form. This tab displays a grid of all the user's appointments and associated reading room details in descending order sorted by Start Time. Double-clicking on an appointment in the grid opens the Appointment form for editing.

New Appointment Button

Clicking the New Appointment button on the Home ribbon of the User Information form will open the Appointment form allowing you to create a new appointment for that user. If the site has only one reading room configured for appointments, the reading room selection will be prepopulated into the form. If the site has multiple reading rooms configured for appointments, none will be selected by default and staff will have to choose a reading room when creating the appointment.

User_Form.png

Questions?

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