Heather Black
Posts
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We aren't getting any lending requests--What should we do?
If you feel like ILLiad is not importing any lending requests from OCLC, you can start troubleshooting by checking the Connection Manager to see if it is running. The Connection Manager is the serv...
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Copyright Query Error
Do you see this error message each time you open the Copyright processing queue and think "I'm not sure what this message, but it doesn't cause a problem if I just click through this and continue p...
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Dealing with Holiday Closures
As we move from Pumpkin Spice to Gingerbread Latte season, here's a few hints of how to help manage your ILLiad workflow during holiday closures. Lender Supplier Status Change your status on OCLC...
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Odyssey (Not-So) Trusted Sender
If you have wanted to enable the Odyssey Trusted Sender feature but are concerned about sending unmediated documents from libraries without a good track record of providing quality copies, you have...
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Policies Directory Issue
OCLC recently confirmed an issue with the ILLiad Policies Directory Look Up feature:https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Release_notes_and_known_issues/Known_issuesAt...
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DOCLINE: Updated Scripts for Unmatched Odyssey Documents
We have released a new set of LUA scripts to better accommodate DOCLINE requests filled through Odyssey. This release fixes the issues with Odyssey documents not matching for the borrower and needi...
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DOCLINE Revised Scripts to Prevent New Window Opening
We have released a new set of DOCLINE scripts that you can install for DOCLINE 6.1 integration. These scripts will keep the DOCLINE request from opening in a separate window if you need to receipt ...
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DOCLINE Lending: Workaround for Requests not Imported to ILLiad
If you accidentally used the internal DOCLINE buttons to receipt a DOCLINE request and you want to be able to track that request for billing and statistical purposes in ILLiad, you will need to add...
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Managing Loansome Doc Requests through Its End of Life
NLM has announced the end of life for the Lonesome Doc service Consequently, DOCLINE 6.1 and ILLiad versions that integrate with the new version (8.7.3 and 9.0.3) will not have the Loansome Doc fun...
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How do I know when an item has shipped?
If you have a patron who is anxious to know when an item will arrive, you can see THAT a lending library updated the OCLC request to Shipped in the OCLC Status field, but it is also possible to kno...