Processing Renewal Responses

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After a renewal request has been initiated and sent to OCLC, the Lending library will review the request and respond. The renewal response will change the status of the request in the Client, and staff will need to communicate the renewal response to the patron.

Processing Renewal Responses

When the lending library has approved or denied the renewal request, the transaction will move from the status of Checked Out to Customer.

Requests will move to the Awaiting Renewal OK Processing or Awaiting Denied Renewal Processing queue only after the first renewal. If you renew an item more than once, you will need to monitor the request to find out the renewal status.

Renewal OK

Renewal requests that have been approved by the lending library will move to the status of Awaiting Renewal OK Processing. To process the renewal in ILLiad:

  1. Open the renewed request and view the new date from the Lending library in the ILLiad Notes field.
  2. Adjust the due date in the Due Date field on the ILLiad request form, if needed.
  3. Save the changes.
  4. Route the request back to the status of Checked Out to Customer.
  5. The request is now renewed, and the new due date is viewable to the patron on the ILLiad web pages. You may also wish to email the patron with the new due date. See Email Routing for examples of sending custom emails in ILLiad.

Renewal Denied

 Renewal requests that have been denied by the lending library will move to the status of Awaiting Denied Renewal Processing. To process the request in ILLiad:

  1. Open the request and input a new due date in the Due Date field on the request form.
  2. Save the changes.
  3. Route the request back to the status of Checked Out to Customer.
  4. Depending on the due date, you may need to alert the customer to the denied renewal or recall the item. See Recalling Checked Out Materials for more information about recalling items in ILLiad.

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