DOCLINE Authentication

Have you received a 'Permission Denied' or 'Couldn't sign you in' error message when attempting to authenticate into DOCLINE through ILLiad using Google accounts? See the images below for examples. This issue is a result of a conflict with Google's authentication. To fix this problem we recommend:

• Switching to a Non-Google Authentication Provider
  • For a list of supported authentication methods, see DOCLINE Log-In Methods.

Note: If you're using DOCLINE outside of ILLiad and through regular browsers, It is recommended that you maintain your existing Google account with that email address for DOCLINE account access. 

Bug# 10417