Sara Juel
Articles
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Sending Email about a Request
You can email a researcher about a submitted request using a variety of templates that you configure in the Customization Manager. You can send an email to a researcher about a request they have s...
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Aeon Default Email Templates
You can add, remove, and edit email templates by opening the Aeon Customization Manager and clicking on the Email Templates tab at the top. There are several default templates created and availabl...
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Troubleshooting Email
Contact Atlas Systems Support for help in troubleshooting email problems. Atlas Systems support is available at 757-467-7872 or (800) 567-7401. You can also email support at support@atlas-sys.com...
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Viewing Email Notification History
The View Notifications link, located in the My Profile dropdown menu on the patron web interface, allows users to view request and appointment-related emails such as the cancellation email sent by...
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Emailing a User from the Client
You can send emails to Aeon users from within the Aeon Desktop Client or Aeon Web Client. User-related emails are sent from the user's record on the User Information form in the Aeon Desktop Client...
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Using TouchNet Payment Provider with Aeon
Support for the TouchNet payment provider has been added in Aeon 4.0. This document will explain the settings and page customizations necessary to configure Aeon to use this feature. TouchNet Setti...
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Creating Email Templates
You can create new Transaction, User, Activity, and Appointment email templates in the Customization Manager. Under the Email Templates ribbon, click New and choose either Transaction Template, U...
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Editing Email Templates
There are three sections in an email template: Template Details: Includes the Name, Type, Transaction Status, Photoduplication Status, and Description of the template. The Description field is an...
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Working With Custom Status Queues
Staff can create custom queues that replicate the processes of the standard default queues. Custom queues are created and edited under the Queues tab in the Customization Manager. There, custom qu...
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Conducting Custom Searches
To access the Custom Search feature in the Aeon Desktop Client, click on the word Search under the magnifying glass icon in the Search Requests, Search Users, or Search Activities section of the H...