ILLiad and DOCLINE 6.1 lending requests - use the ILLiad ribbon import buttons
ILLiad users and support staff learned a lot today about new DOCLINE 6.1 integration. I’m working on a video to demonstrate, but wanted to get this information out to you immediately. When importing DOCLINE lending requests within ILLiad, you want to use the ILLiad ribbon/toolbar options to import. If you click the DOCLINE buttons on the DOCLINE web pages showing within the ILLiad browser, the requests get receipted making them unavailable for ILLiad to import.
We’ve seen a number of support tickets today where the DOCLINE receipt buttons in the browser within ILLiad were used rather than the ILLiad Import button options on the ribbon at top of the screen. We are looking into how we might create a process for you to re-import when browser buttons are clicked by mistake, but for now the only option is to enter those requests manually.
I’ll post a walkthrough of the ILLiad DOCLINE lending import process here as soon as the video is complete.
Thanks so much for working with us today to identify and resolve workflow and technical issues.