Submitting Feedback to Ares Support

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The Ares Feedback system provides reserves staff with a convenient way to collect client information to send to Ares support. The Feedback icon, located on the right-hand side of the client, allows you to open the Feedback form from any page in the Ares client. Ares collects data about the issue from several tabs on the form. When you save the form, the data is transferred to a .zip file that you can easily email to support.

Submitting Feedback

Clicking the Feedback button, located on the right-hand side of the client, allows you to open the Feedback form from any page in the Ares client. The form opens to the Details tab where you enter contact information and comments explaining the issue you are reporting. Located on the Home ribbon of the Details tab is the Submit Options group, which houses the Log File, Screenshot, and System Information toggle icons. The information that is collected for Support is controlled by these icons; they are toggled on by default. When you click the Save button, the Client.log, Screenshot.png and SystemInformation.txt files are bundled into a zip file along with a summary.txt file and XML files.

The other tabs house the information that is collected for support according to the toggle icons:

  • Screenshot: a screenshot of the client taken just before the Feedback form was opened
  • Logs: the Ares client logs
  • System Information: basic information about the client workstation that you are using

The Screenshot

If the screenshot contains sensitive information that should not be submitted to support, you can edit it using the tools above the screenshot. The edit tools allow you to obscure information by either cropping the form or blocking out specific areas of the form.

Saving and Sending the Form

As stated in How It Works the information that is collected for Support is controlled by the Submit Options toggle icons on the Home ribbon. When you are ready to submit the Feedback form, click the Save button. Ares packages the information into an AresFeedback .zip archive file in the currently logged in user's My Documents folder (Documents\Ares). The file can then be emailed to support.

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