Sara Juel
Articles
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Modifying and Recalculating Invoice Totals
It is possible to alter the specific charges that make up an invoice after invoice generation. This would typically be done if the original application of charges was either incomplete or in error...
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ILLiad DLL Log
To enable logging in the ILLiad DLL, you can download the sample file or create a file with the text below. This file needs to be saved as log4d.props on the web server in the same directory where...
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ILLiad Billing Manager Log
To enable logging in the ILLiad Billing Manager, either download the sample file below or create a file called BillingManager.log4d.props in the same directory where the billing manager is running...
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Odyssey Manager Log
Clicking on Odyssey Manager in the System Group opens the Odyssey Manager form, which displays the actions of the ILLiad Odyssey Manager for the specified time frame. This is used primarily to trac...
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ILLiad Event Log
The ILLiad Event Log is accessed by clicking the System ribbon on the Main page and selecting the Event Log icon there. The Event Log tracks changes in ILLiad that do not occur directly to specific...
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System Logs and Alerts
The System Group contains a view of alerts and logs from services within ILLiad. The System Group is located on the bottom-left corner of the ILLiad main screen. Connection Manager Odyssey Manager...
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ISO Manager Log
Clicking on ISO Manager in the System Group opens the ISO Manager form, which displays the actions of the ILLiad ISO Manager for the specified time frame. This will include all ISO transmissions, r...
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Outgoing Notifications Log
The log of outgoing, pending, and failed emails and SMS messages are viewed from the System group. A note with the reason for failure is displayed. All failed notifications can be corrected and re...
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Enabling Client Debug Logging
The ILLiad client is configured for logging using a log.config xml file. To assist with troubleshooting and feedback, the amount of data collected in the log can be adjusted to include more detail...
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Rapid Manager Logging
The Rapid Manager is configured for logging using a log.config XML file (RapidManager.log.config) placed by default in the Rapid Manager folder on the server (c:\illiad\Rapid Manager). How much in...