Benefits and Configuration of Direct Request and ARM

With the release of the new OCLC smart fulfillment options and the Automated Request Manager (ARM), we've had a lot of questions about how ILLiad libraries could leverage these new features. Smart fulfillment allows sites to configure automation based on match criteria you define along with actions you want the system to perform. If you've used Direct Requests in the past, a lot of this should look familiar with some newly added features. For details, Atlas has put together an article on all the information you need to know when getting started:

The article will address the following topics:

  • Benefits
  • What are the ARM Automated Actions?
  • Is Smart Fulfillment for you?
  • Getting Started with Smart Fulfillment
  • Additional Automation through Duplicate Request Detection

If you have any additional questions, please contact your ILLiad service provider.

Sara Juel, MBA
Access Services Product Manager
Atlas Systems - Library excellence through efficiency
Phone: 757-439-0208
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