OCLCRSC19 ILLiad breakout - Shipping discussion
During the 2019 OCLC Resource Sharing Conference in Jacksonville, there was an ILLiad breakout session.We gathered into nine specific groups to discuss pain points and visions for the future. Each group had a moderator/note taker and the notes are provided below. If you have questions about the specifics, you can comment here and/or contact the moderator.
The Shipping discussion was moderated by Margaret Ellingson from Emory University.
Address correction with UPS ($15-30 each)
Even UPS WorldShip doesn’t correct many issues
Cross reference USPS, ILLiad, and UPS addresses
International shipping - custom forms, reliability, exact address and phone numbers, cost
Way to integrate tracking into ILLiad (cost and deliver time data)
Multiple requests shipped in the same package
ILLiad generates a shipping label for each piece of a multi-part item and we don’t want it to do this.
Something better than Microsoft mail merge to generate addresses (HTML, XML)
Better handling of different delivery addresses for same institution/system
Add cost of shipping to IFM charges
Capture cost data in ILLiad (and delivery time)
Add fields in Constant Data and ILLiad DB for UPS and FedEx addresses
Use authoritative address checking/formatting in ILLiad and the OCLC policy directory