Error during printing after updating to Windows 10: There is insufficient memory or disk space. Word cannot display the requested font.

Description:
Customer's machine updated to Windows 10. Could no longer print from ILLiad. Error read: There is insufficient memory or disk space. Word cannot display the requested font.


Fix:
We discovered that the Normal.dotm file had been replaced as Normal.old without regenerating the new version in C:\Users\"User"\AppData\Roaming\Microsoft\Templates. Rename the Normal.old file as old.old and restart the computer. Attempt to print again. This should fix the issue. You may see a pop up about recovered Word documents from previous troubleshooting attempts. We dismissed these during our session with no problem, but if you have other, unsaved documents that you were meaning to recover, you should make sure to recover and save those first..

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