Feedback Requested: Cloning photoduplication requests in the web
Something that comes up often during implementation and training is the difference between the Request Copy and Clone to Copy options on the web. When a patron views the details of their request, they typically have the Clone to Copy option. However, when the request is in an active status such as Item on Hold or Item Checked Out, they also have the Request Copy option. Clone to Copy always creates a new request with a new transaction number, while Request Copy allows the patron to add duplication information to an existing request and resubmit without creating a new transaction.
Here are how the options display (above the details table):
As we work to redesign and streamline the Aeon webpages for the next release, the Product Team would like feedback on:
- how you and your patrons use the cloning options in the web
- whether your institution has removed either option from the web
- whether including both options cause confusion
- whether patrons use the cloning options at all
If we were to remove the Request Copy functionality from the Aeon webpages, would that cause a problem at your institution?
Thank you in advance for your feedback. Please comment below if you have any comments or questions or email me directly at firstname.lastname@example.org.