How do I know when an item has shipped?

If you have a patron who is anxious to know when an item will arrive, you can see THAT a lending library updated the OCLC request to Shipped in the OCLC Status field, but it is also possible to know WHEN that request was updated.

Open the History tab on the request and scroll through the second table (also called History) to find the entry for [OCLC SYMBOL] Shipped. This date will give you an approximate time of when the item was processed.

Keep in mind that--depending on the lender's workflows--the item may not have left the building that day, but was likely shipped within 24 hours of the update. This is also helpful if you are routinely checking the Request Sent status for older requests that should have been received.




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