Ares v5.0.10 Update Notification

Hello Ares Community,

Atlas System has identified a bug in the v5.0.10.0 update which under some circumstances can present a 500 error code when using LTI with the message “The server encountered an unexpected condition which prevented it from fulfilling the request”. Our development team has completed a fix that resolves this issue and we’re currently testing the update with some institutions. As soon as we have a re-release date for the update in this post:, I will follow back up. I apologize for any inconvenience this may have caused. We’re working to get this out as fast as possible.

If you have any questions, don't hesitate to get in touch with Atlas Support staff at 800-567-7401 x1 or email us at

Please share this notice internally as needed.


Sara Juel, MBA
Access Services Program Manager
Atlas Systems - Library excellence through efficiency
Phone: 757-439-0208

“Training from anywhere…Enroll in an online training course from home or office.




Please sign in to leave a comment.

Didn't find what you were looking for?

New post