Resolving Ares 4.7 Server Installer Failures

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Product Ares
Version 4.7
Ticket N/A
KB Permissions Public 

Purpose/Scope

During prior Ares releases, the path for the Ares web files changed from C:\inetpub\wwwroot\ares to C:\Ares\Web\, however, a known issue causes the Ares 4.7 server installers to look for these files at the old location (C:\inetpub\wwwroot\ares) while performing the file backup process for server updates/installations. If this folder is not present, the installer will fail. 

This issue does not affect Ares 5.0 server installers.

Solution

To work around this issue, create an empty folder at the old default web file path: C:\inetpub\wwwroot\ares.

Questions?

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