Aeon 5.0 FAQ

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In this article, we will go over frequently asked questions pertaining to the Aeon 5.0.2 update.

Password Security

If I'm on version 4.0 or a previous version, will I have to update to 4.1 first? If so will patrons and staff members have to update their passwords after updating to 5.0.2? 

Yes, since your system will have to update through the major version 4.1 to get to 5.0.2 All patron and Staff users will be required to reset their password upon the first login after the update even if the UserPasswordExpirationEnabled key is turned off. You will need to update the server and the client on each machine to 4.1 prior to updating the server and clients for Aeon 5.0. You don't need to login or change any passwords until after you've updated to 5.0.

This does not affect Patron users whose authType is set to Default on their user record and the WebAuthType customization key is either set to LDAP or RemoteAuth. This includes Shibboleth users. 

Web Interface

Will the new default web pages overwrite any customizations I may have on my current web pages?

No, the web pages are not installed automatically during the update. A complete set of 5.0.2 web pages are available for download on the Aeon Downloads page. Having the web pages downloaded separately from the update installers prevents overwriting any customizations your institution may have created.

If you have any questions or require Concierge Services when implementing the new web pages, please contact support at

How do I perform an AJAX request to retrieve a JSON output of web alerts?

See Performing an AJAX Request to View Web Alerts for instructions on how to make the request and to view an example response.

Why are users no longer receiving a prompt when their password is incorrect or their username is not in the database?

To increase user security and account protection, both the SLUsernameNotInDatabase and SLPasswordIncorrect Customization Keys have been replaced with the SLPasswordIncorrect key. Users will receive the status line "Login failed. Please check your username and password before trying again." message by default.

How do I add the cookie privacy policy notification? 

By default, the cookie notification will let patrons know that cookies are utilized to obtain data on the Aeon web pages. If you elect to add a link your own privacy policy on the cookie notification, please make the following change below to the logon.html page:
Replace the "#" (referenced in the highlighted section below) with the URL of your privacy policy in your logon.html file.
<!-- Cookie notice -->
<link rel="stylesheet" type="text/css" href="css/cookieconsent.min.css" />
<script src="js/cookieconsent.min.js" data-cfasync="false"></script>
<script>window.addEventListener("load", function(){
"palette": {
"popup": {"background": "#333333"},
"button": { "background": "#08415c" }

"theme": "edgeless",

"content": {
"dismiss": "I accept",
// Add privacy link here
"href": "#"

<!-- Cookie notice ends -->

FIPS Compliance 

What is FIPS (Federal Information Processing Standards) Compliance?

FIPS is a US Government standard that is required for all software operating on government computers.  The standard utilizes a 140-2 compliant encryption algorithm and is activated for use via the Windows group policy.

How do I become 4.1.0 FIPS compliant?

If your institution requires FIPs compliance, Contact Atlas support at for further instructions. We will need to purge your system of any legacy password hashes associated with a staff user's account.

Staff Interface

How do I increase the font size on my computer to support large font?

Aeon now supports increased font size; however, the font size is controlled by your computer. See the Windows documentation How to Increase Text Size on Your Computer for more instructions.





If this article didn’t resolve your issue, please contact Atlas Support for assistance:

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